I've upgraded to Prime but my MS Word add-in still shows that I'm on the free plan. The website is updated to Prime.

Modified on Fri, 24 Nov 2023 at 02:44 PM

It's possible you're logged in to the Word add-in with a different email address, and not your Prime email address. Signing in on the Web does not automatically sign you into the MS Word add-in.

Please sign out from the Word add-in and sign in again with your Prime email address. If you still face any issues, please write to hello@paperpal.com, preferably with a screenshot of the issue you're facing.

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